We have the following conditions and contract terms between the costumer and Vidal Tecidos related to the delivery of the products ordered through this site:
1. Prices and shipping costs
The price of the available products on the site includes every taxes and possible additional costs, except for the cost of shipping, which are 4€ from 1 to 5 meters, and free shipment to more than 5 meters in Portuguese Continental territory
Azores and Madeira
1 to 3 meters: 8€
3 to 10 meters: 16€
more than 10 meters: 30€
Sending to a PO Box or postal warehouse delivery is not possible.
Shipments to non-EU countries are subject of additional charges, taxes and fees.
The presentation of products in our online shop is not a legally binding offer, but only an online catalogue. By clicking the button “Confirm Order” costumer proceeds to confirm the request of the products in the shipping cart. Confirmation of the request is accompanied by the acceptance of the order immediately after the automatic sending of e-mail. With this confirmation e-mail the purchase agreement was reached.
Writing and arithmetic errors entitle us to the withdrawal of the application.
Revocation right is permitted in the eventuality of the product is not available for delivery. The purchase price already paid will be refunded in the maximum time of one week.
General terms and conditions can be viewed on the website at any time. Costumer can view its previous orders in the client menu.
2. Payment forms
As a payment option for the ordered products are available:
- Payment (bank transfer)
- Payment by Paypal (shall be made at the time of the order)
Delivery will be made, unless otherwise agreed within 48 hours, to the specified delivery address.
We ship free of charge two samples to each client.
Exclusive samples orders are charged 5€ for the transport, when shipped to Portuguese territory.
In samples sent abroad, will be charged the shipping value according to the price list of the postal service to the respective destination.
4. Right to cancel
The costumer has the right to cancel the purchase of a commodity without having to give a reason until the fabric is cut to the dimensions requested by the client, getting from there framed in this paragraph by the portuguese law (Decreto-Lei nº 143/2001 de 26-04-2001, Capítulo II, Artigo 7º: )
The costumer will not have any right of cancel a purchase for the supply of any of the following products:
- For the supply of goods made to your specification or clearly personalized or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
The costumer must notify us of his intention to cancel in writing or by any other lasting form to our contact address:
Rua Saraiva de Carvalho, n.º 356 B e D
If the cancelation is made before the fabric has been cut, the only consequence will be the loss of 5% from the value of the goods on the bank commission, if the order has been paid by credit card
If payment was made by bank transfer, there will be no consequence and the value will be refunded in full within a week.
The warranty of the deliver goods is in conformity with the law. The warranty obliged duration is of 2 years and limited from shipment of goods.
6. Colour variation
The costumer shall take into consideration that there may be colour variations between the photos available on the internet and the deliver goods, so we will not accept any complaints based on these variations. We refer in this context the possibility of colour variations in the sent samples. Colour variations and product structure between sample and sent product are unavoidable to separate orders, and therefore such cannot be consider as defect.
The costumer shall accept and confirm our terms and general conditions to be able to buy at vidaltecidos.com. Only then will be able to access the registration in our system to carry out the order.
8. Applicable law and jurisdiction
Applies exclusive to Portuguese law.
9. Ownership retention
Delivered goods remain our property until full payment of all claims against the costumer.
10. General conditions of textile industry
For all situations not covered in these Terms and Conditions general conditions of Portuguese textile industry will be applied.
11. Other dispositions (Safeguard clause)
If any indisposition under applicable legislation relatable to buyers remains the sale contract , including this dispositions as far as possible by means of interpretation and adaptation to commercial practice.
12. Digital complaint book
For any dispute you can use the digital complaint book: https://www.livroreclamacoes.pt/inicio